Trustmama.co.uk cares about your privacy and wants you to be familiar with how we collect, use and disclose information. Any personal information you provide to Trustmama.co.uk from which you can be identified is sorted securely and confidentially and is processed fairly and lawfully in accordance with this privacy policy.
During your visit to the website, Trustmama.co.uk collect information about you in many places. Some of the information we collect may include personal information that can be used to identify you, for example your name, email address, contact number or postal address. We gather such information to setup your account, for billing, delivery of your good and other queries. We only keep your information for as long as necessary to process your order, to process any applicable refunds, respond to any complaints/feedback or to provide you with promotional information you have subscribe to.
You give us your information when signing up for an account on our websites or in mobile apps or by calling or emailing us. We may ask for things like your name, email or home address, date of birth, payment information, your age, gender, the number of people in your family, and the way you want us to send you information about our products and services—for example, to your home address, email address, or by texting you.
We may use technologies that automatically collect information when you visit our sites, view our advertisements, or use our products or services. For example, we use cookies (a tiny file stored on your computer’s browser) to tell us what browser and operating system you are using, your IP address, web pages you visit, links you click, or whether you have or have not opened an email from us.
To give you the best possible user experience, we may use technologies that collect information from your phone when you use our mobile apps or from “smart” devices in your home. You consent to do this when downloading the app or installing household internet connected devices. This information could include your mobile phone or other device advertising ID, information about your phone’s operating system, how you use the app or device, and your physical location. You will get a pop up notice on your phone or device that gives you the option to accept or reject allowing us to know your precise geolocation (exactly where you are standing or where you are accessing the internet).
We may get information that other companies share with or sell to us. For example, you may have given consent for another company to share your personal information with us when you signed up for telecom services or a retailer loyalty points program. We may also collect information from places that you know everyone can see, such as from internet postings, blog entries, videos, or social media sites. We may also receive information from other companies who are in the business of collecting or aggregating information about you sourced from publicly available databases or from consent you have given to their use and subsequently our use of your information. This might be information about your income level, age, gender, number of people in your family, and products you have bought on the internet or from stores in your neighbourhood.
We may combine all the information we collect about you to give you better products, services and user experiences.
Ordinarily Trustmama.co.uk does not have access to your financial information which is securely transferred directly to their card processing agents who process it on the Trustmama.co.uk instructions.
The Trustmama.co.uk card processing agents and their couriers are required to maintain the security and confidentiality of your personal details, and are required not to retain, share, store or divulge any personal information for any other purposes.
When you register your details on the Website, you have the option to subscribe to future promotions and special offers. If you no longer want to receive any reminders or marketing communications from us on a going forward basis, You may unsubscribe from this at any time by emailing or contacting our customer services.
The Website can recognise past users by using cookies. Cookies personalise your visits to the Website to meet your individual preferences. You can disable cookies by adjusting your internet settings.
When you supply your information to Trustmama.co.uk you accept the risks associated with the Internet and consent to the Trustmama.co.uk processing your information in accordance with this Privacy Policy and will not hold any member of the Trustmama.co.uk responsible for any loss of your information unless it has breached its duty of care to you.
We seek to use reasonable organizational, technical, and administrative measures designed to protect personal information under our control. Unfortunately, no data transmission over the internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you have with us has been compromised), please immediately notify us in accordance with the “Contacting Us” section below.
If you have any queries regarding Trustmama.co.uk use of your personal information or this Privacy Policy, you should contact us or please write to the following address:
Trust Mama Limited
Suite 91
51 Pinfold Street
Birmingham
B2 4AY.
Changes to the privacy policy
This privacy policy may be updated from time to time for any reason. We will notify you of any changes to our privacy policy by posting the new Privacy Policy here and update the revision date at the top of this document, so you will always know what information we collect online, how we use it, and what choices you have. If we make any material changes to our privacy practices, we will contact you via contact information you have provided. If we do not have your contact details, please consult this Privacy Policy regularly for any changes.